After having a couple of non-serious posts in the last couple of days, now we are coming with a rather important (and serious) one. You see, in this article, we will guide you through some of our statistics for the year 2016. Keep in mind that we were relatively unknown for the first 3-4 months (before that interview with The Verge) so our statistics vary greatly in the first and second half of 2016. So, with that being out there on the table, let’s start off with our today’s task!
- Total calls received
5228 - Total successful conversations
4970 - Total unsuccessful conversation
258 - Total donations received
27 - Total donations worth
$4,250
Okay, that’s a lot of numbers… I planned on explaining them a bit, but as far as I can see all of them are pretty self-explanatory. Actually, there’s just one topic that I’d like to further explain – Total successful/unsuccessful conversations. This is measured by the caller’s satisfaction after the conversation. Ideally, we let our callers rate our service from 1 through 10. 4970 rated 7 and above… while the 258 rated below 6. Fun fact, not a single person out of those 5228 gave 2 as our grade. The more you know!!!
Now let’s see how our statistics vary within the first and second half of 2016:
- Total calls received
First half: 1998
Second half: 3230 - Total successful conversations
First half: 1923
Second half: 3047 - Total unsuccessful conversation
First half: 104
Second half: 154 - Total donations received
First half: 9
Second half: 18 - Total donations worth
First half: $1,500
Second half: $2,750
As you can see, there is a huge increase in all aspects of our business in the second half of 2016. The fascinating numbers are surely the total donations received. As you can see, it’s more than double the amount we had in the first half. Amazing! In the end, I believe there is nothing left to be said except for one huge THANK YOU!
It’s been a pleasure working with you guys… and I hope the pleasure is the same on the opposite side! Keep calling us and we’ll keep providing you with meaningful advice that could change your perspective on life itself!